OpsGenie AI — Multi-Agent Enterprise Operations Hub
The Problem
System Bottlenecks & Technical Friction
Multi-division enterprises and professional services firms expend significant senior capacity on routine administrative friction: transcribing calls, writing action item summaries, chasing project approvals, and manual status reporting across fragmented tools. Conventional workflow automation tools are brittle and fail to handle unstructured human communications. Organizations need context-aware multi-agent systems that extract decisions, track tasks, and automate internal handoffs.
Our Engineering Approach
Architecture Design & Implementation
OpsGenie AI is a multi-agent operations platform coordinating four specialized agents. A Meeting Agent transcribes calls via OpenAI Whisper and generates structured summaries (decisions, owners, blockers) with Claude within 4 minutes. A Delegation Agent monitors project milestones and triggers context-aware follow-ups. An HR Agent automates routine requests conversationally in Slack. The Next.js + Supabase command dashboard delivers real-time cross-team velocity metrics.
Technical Architecture
System breakdown & stack.
LangChain multi-agent orchestrator coordinating 4 specialized agents with shared memory context
OpenAI Whisper real-time meeting transcription with speaker diarization via pyannote.audio
Claude API for structured summarization, action item extraction, and HR request interpretation
Slack API for conversational agent interface and automated channel posting
Google Calendar + Zoom webhooks for automatic meeting session detection and recording
Notion API for structured meeting note and project documentation sync
Supabase (PostgreSQL + realtime) for cross-firm task tracking and agent state persistence
Next.js command dashboard with Supabase realtime subscriptions for live operations data
Engagement Timeline
Engineering delivery schedule.
Slack, Google Calendar, Zoom, and Notion API integrations; agent architecture design
Meeting Agent: Whisper transcription pipeline, Claude summarization, Slack/Notion auto-post
Delegation Agent with context-aware reminder engine; HR Agent conversational workflow
Next.js command dashboard, Supabase realtime data layer, cross-firm analytics views
Rollout across 500 employees in 3 firms, training sessions, feedback integration
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